1.Returns of goods shall only be accepted in the following cases.
(1) If the goods are defective
(2) If the goods arrive different from those ordered
(3) If the goods are damaged during delivery

Even if one of the above (1) to (3) applies, the goods cannot be returned if any of the following applies. Even if any of the above (1) to (3) applies, the goods cannot be returned if any of the following applies

　a. if the goods have been used, washed or cleaned, or altered at the time of purchase or after purchase
　b. if the delivery note has been lost
　c. if the product tag/label has been detached or lost (not applicable to goods without a product tag)
　d. if the goods (including, but not limited to, the box and any accessories of the goods) at the time of return d. If the condition of the product (including but not limited to the box and accessories of the product) at the time of return is damaged, soiled or lost compared to the time of delivery.
　e. If the product has an odour, is soiled or scratched by the customer.
　f. If the package is opened for products for which the package is part of the product.
　g. In the case of hygiene products such as underwear, swimwear, cosmetics, etc., grab bags, sale items, outlet items and pre-order items.
　h. If the sales page states that the product is "not eligible for return".

Order Cancellations by Customers

Customers can cancel orders through the Order History page.

Cancellations cannot be made by customers  in the following cases:

[Orders Not Eligible for Cancellation]

• Orders placed more than 30 minutes ago
• Cancellation requests made between 8:45 AM and 12:45 PM (excluding Sundays, Japan Standard Time)
• Orders that have already entered the shipping process
• Orders paid by convenience store payment or bank transfer
• Orders placed as a guest (without logging in)
  
• Pre-order purchases

Refunds from our company to the payment provider are processed immediately upon approval of the cancellation request. However, it may take several days for the refund to appear in the customer’s account. For the exact timeframe, please contact your payment provider directly.